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Shoppers
Online: 18
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Do you offer refunds?
What method do you use for shipping?
Free Shipping
Do you accept personal checks?
Postal Insurance/Broken Items/Lost Items
Disclaimer
Inventory
E-Patterns
How to contact me.
Do you accept Credit Card payments?
Handmade items
What is Paypal?
Q: Do you offer refunds?
Do you offer refunds if I change my mind? What if I receive damaged items?
A:
I do take a great amount of time to not only describe our products and take pictures, but to also take accurate measurements. We ask that you read all item descriptions and it's measurements in order to make an informed purchase.
If you feel that you must return an item, you must contact me in order to discuss your concerns within 3 days of receiving your order and each will be considered on a case by case basis.
Any returns approved by us will be issued as a store credit or an exchange only, no exceptions, and will be for the amount of the products purchased only, minus a 20% restocking fee. Shipping charges are not refunded.
All prior approved returned items MUST be sent insured mail within 7 days and in original packaging and in the condition it was originally sent. Customer will incur all return shipping costs. If I receive a return that is either not pre-approved or is not in the original condition and packaging, no store credit will be issued.
Insurance is recommended at an additional cost, if requested, starting at $1.65 for up to $50 worth of coverage. You may purchase insurance by adding it to your shopping cart and has it's own category "Postal Insurance".
I do check all items before they leave our shoppe, and if they are damaged in transit, I CANNOT be responsible for the damage and a refund/store credit will not be issued. Once the package is handed over to the post office, I have no control of it's condition once you receive it.
If you have purchased postal insurance, I will be more than happy to assist you in filing a claim (or do it for you if I am able) with the USPS postal service and work with you to receive your refund from them.
I strive to be completely honest with my items and have a 100% positive feedback rating on ebay. My ebay user id is finecountryliving if you wish to look into my ebay reputation further to gain confidence in purchasing from me.
By purchasing products from this online shoppe, you agree to these terms and conditions and it is assumed that this policy has been read and agreed.
I do regret having to have such a return policy; however, due to one recent incident, I have been forced to revise this policy. I do appreciate your understanding in this matter and appreciate your continued patronage!
Q: What method do you use for shipping?
Which methods do you use for shipping?
A:
I primarily use USPS Priority Mail for numerous reasons. The postal service offers merchants free shipping supplies when using Priority Mail; this keeps my costs low and then I can pass the savings on to you. Parcel Post may be cheaper than Priority Mail, but surprisingly by only a few cents at times. Also, Priority Mail offers free delivery confirmation so that both you, the customer, and I can track your package and I am assured that it was delivered to the address you provide. Also, USPS Priority has been extremely reliable and I have had much success using it...many of my customers have received their items within 3 days, some even overnight! (Depending on location, of course!)
INTERNATIONAL Customers please note: Effective immediately, I only ship via USPS Priority Mail International, no exceptions. Even though you are given the option of choosing First Class International, I require that Priority Mail is used for the same reasons as stated above. Unfortunately, I do not have the option of removing the First Class mail option, or I would. I do ask for your cooperation with this matter, and if First Class International is chosen at checkout, I will contact you about additional charges for shipping via the required method of Priority Mail International.
Q: Free Shipping
I see that some of your items are offered with FREE shipping. Will these items be shipped Priority Mail?
A:
I primarily ship via USPS Priority Mail; however, I will use my descretion as to how to ship items that are listed with free shipping. If you are purchasing other items at the same time, I will include your free shipping items in the Priority Mail package. If your free shipping item is the only purchase, I reserve the right to mail it either Parcel Post or First Class.
Q: Do you accept personal checks?
Do you accept personal checks? What about Money Orders?
A:
I am no longer able to accept personal checks for payment unless you are an ESTABLISHED customer and with prior approval. Only then will I accept personal checks as a form of payment. Unfortunately, due to some personal checks not clearing, I enacted a policy to hold personal checks 10 days for them to clear....many customers did not wish to wait that long for their payment, and I had no choice but to no longer accept personal checks.
The only solution that I am able to offer is for the customer is to use their debit card as a credit card through our secure credit card merchant. Select CCCS/Secure Credit Card as your payment option at checkout and enter your debit card just as you would a credit card. This way you are able to use the money available from your checking account.
If you do not feel comfortable making transactions online, you can always pay with a Money Order which can be obtained right through your local post office. I would be able to immediately mail your order upon receipt of your payment!
You may mail your payments to Fine Country Living Primitives, RR 1 Box AC, Springville, PA 18844
Thank you for your understanding with this matter and if you should have any questions, please feel free to contact me at 570-965-0985 or maryjo@finecountrylivingprimitives.com.
Q: Postal Insurance/Broken Items/Lost Items
Do you offer insurance through the USPS to protect my items?
A:
Insurance is an optional purchase to cover your items from damage or loss during delivery.
If you do not insure your items, I cannot be held responsible if your package is damaged or lost by the Post Office. I can no longer afford to replace items or give refunds that were damaged by the United States Postal Service.
If you wish to purchase insurance, it has it's own category. You will need to choose the amount of coverage you want and add it to your cart just like any other product. Thank you!
Q: Disclaimer
Disclaimer
A:
Candle and tart burning is a responsiblility ... please burn wisely! Fine Country Living Primitives shall not be held responsible for injuries, damages or losses resulting from the use and/or misuse of products purchased from This site. For any matter, our maximum liability to you will be the amount of your purchase from Fine Country Living. Additionally, all products sold by Fine Country Living and also handcrafted by Fine Country Living are not intended to be used as toys or for children...they are for display purposes only. Purchasing our products signifies your acceptance of this statement and releases us from all liability.
Q: Inventory
Are all items on your website in stock at the time I place my order?
A:
Yes they are. If you are able to select an item to add to your cart, it is an item that is in stock. The only exception are special order items in which I need to make them as they are ordered, and the shipping time is given on the product information page.
We strive to keep our inventory online as accurate as possible; however, sometimes mistakes do happen and an item may already be sold due to having both online and retail shoppes. Many times I have customers come into our retail shoppe and request to buy an item that I only sell online. When this occurs, I try to adjust my online inventory as quickly as possible to avoid you ordering an out of stock item.
If you happen to order an out of stock item, I will contact you prior to shipping to let you know and make other arrangements.
Q: E-Patterns
How do I use e-patterns? How are they different than regular patterns?
A:
E-patterns are the latest and greatest thing since sliced bread as far as I'm concerned! Yes, they are that good!
An e-pattern is purchased just as any other product. Once I receive your payment, I will email you the e-pattern within 24 hours. This pattern is sent as an attachement to your email and you need to download it to your computer.
These patterns are sent in PDF format, and you will need Adobe Acrobat Reader version 5.0 or higher in order to open the pattern. This is available as a FREE download at http://www.adobe.com/.
Once you download the pattern, you may print it out on your home computer and you are ready to create your new project just like that! No waiting for snail mail to deliver your paper pattern to your home!
With each pattern that you purchase, you will receive detailed instructions, a color picture of the finished project as reference, a supplies list of items needed, and a tips and tricks sheet in which I share my little secrets in making the prim items, well, PRIM!!!
Of course, if you need any help with your pattern, just contact me and I will do whatever I can to help you out! If you see items that you need and can't find them near you, contact me and I will tell you my special suppliers....but I only give that info out if you buy the pattern, okay? :-)
I will also be adding paper pattern packets for each project in the very near future for those of you that prefer to have the pattern mailed to you!
Enjoy and have fun creating!
Q: How to contact me.
If I have any questions, how may I contact you?
A:
Well, since my laptop is attached to my hip (okay, not really, but close!), the quickest way to get me is to email me. I check my email constantly, even while traveling, so that is the fastest way to reach me.
You may also reach me at my business phone 570-965-0985 and please feel free to leave a message if you do not reach me since I check my voicemail even when I am away. You may also contact me via my cell phone at 570-240-7220.
Q: Do you accept Credit Card payments?
Do you accept credit card payments?
A:
Yes, I am able to accept credit cards two ways. The first option would be through Paypal. The second method is through a Secure Credit Card Collection Service in which I can accept Visa and Mastercard, American Express and Discover. Choose "Secure Credit Card" option for your payment method and you will then be directed to a secure page to provide your payment information such as credit card number. I then process the credit card through my credit card merchant service. Be assured that I am the only person that can view this information and it is complete safe and secure, and to go one step further, I IMMEDIATELY delete this information once your payment has been processed.
I use two credit card processing companies, so please be aware that when you receive your bank statement or credit card statement, you may see your transaction with us either as Fine Country Living Primitives or my personal name, Mary Jo Elliott. It has just been brought to my attention that my personal email address of amaquilter@yahoo.com is also being used on some statements. Unfortunately, this small detail cannot be changed with them, but it may cause some confusion, and I am sorry for any inconvenience. I am happy to see that many of you do check your statements carefully (as we all should!) and never hesitate to contact me or anyone else if you have questions regarding issues such as this!
Q: Handmade items
The handmade item that I received differs from the one shown on your website. My item is darker than what I saw in the picture...Why?
A:
Since many items are handmade, either by me or other artisans, some may differ from others. Many of the items are distressed and/or "grunged", so some items may be darker than others because of this process alone. Each and every handmade item is unique in it's own way and will be different than any other..no two will ever be the same. I try to be as honest as I can with my items. If you are disappointed in any way, please contact me to resolve...I would be more than happy to help.
Q: What is Paypal?
What is Paypal and how is it used as payment?
A:
Paypal is the easiest way to buy anything on line! It is fast, easy, secure and free for buyers to use. For full details, visit www.paypal.com. I have used it for many years now and have not been disappointed. You open an account with Paypal and can enter your banking information and credit card information. Paypal and you are the ONLY people that would have access to this information...you are given a password and no one else may access your private information. You then are able to shop online and where you see the Paypal logo, use your password, and choose any method of payment to use...your checking or savings account or your credit card! Then Paypal transfers the funds from your choice to me, the merchant, without having to provide any of your sensitive information..I would never have access to your account numbers.
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